GUARANTEES

GUARANTEES
All products sold by Russo Mangimi SpA through the website www.farmina.com are covered by the Farmina warranty. If the animal does not like the product, the Customer is entitled to request replacement with another Farmina product chosen by the Customer from those of the same value, as long as it has not been consumed over 20%; in this case the shipping costs for collection and delivery of the new product are charged to the Customer. If the Customer decides to suspend product supply, decision must be communicated to eshop@farmina.it at least 7 days prior to the expected delivery.
 
This guarantee is valid for private Customer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, the Russo Mangimi SpA will provide, without cost to the Customer, the restoration of conformity by replacement. If, as a result of intervention by the Customer Care, the defect does not result in a lack of conformity under the Consumer Code, the Customer will be charged for any costs of verification and recovery, as well as transportation costs, if paid by Russo Mangimi SpA. No damage refund will be requested to the Seller for any overdue replacements.
In cases where the application of guarantees expects the return of the product, the product must be returned by Customer in its original packaging.